Why a placement may not show on the Outcome Tracker

This article will give you an outline as to why a Placement may not be seen on your Outcome Tracker in JobReady Live.

There are three reasons why you may not see a placement on your Outcome Tracker in JobReady Live.

  • All Outcome Claims Resolved
  • Outcome Non Pay Reason 
  • Mark as DO NOT Track

  1. To figure out why a claim is not showing on the Support or Outcome Tracker select the 'Placement' tabthen 'All Placements'.
    Screen_Shot_2020-08-06_at_1.31.44_pm.png

  2. Please add the filter Why Placement is NOT on Outcome tracker. Do this by selecting '+ Add Filter'Screen_Shot_2020-08-06_at_1.33.37_pm.png
  3. Select one of the below options.
    Screen_Shot_2020-08-06_at_1.39.23_pm.png

All outcome claims resolved then select Apply

A list of your claims will appear.

Select the claim you are investigating. On the right hand side of the claim select View

Screen_Shot_2020-08-06_at_1.49.39_pm.png

On the top right hand side of the selected Placements Page you will see the below.

Screen_Shot_2020-08-06_at_1.51.25_pm.png

To view the reason there is an X (X symbolising placement not on the Outcome Tracker) on the Outcome Tracker hover your mouse over the X.

Screen_Shot_2020-08-06_at_1.51.38_pm.png

If you believe this placement should be tracking on the outcome tracker please select the Claims tab.

Screen_Shot_2020-08-06_at_1.56.45_pm.png

Here you can view all the claims associated with the placement and its history.

If the claim has been marked as Non Payable and you believe this should be reversed select 'Undo Non Payable' under the Actions column.

Note: Should you not have permission to perform this action please contact your administrator and ask them to update your usability to include Can mark claim as non payable.

Screen_Shot_2020-08-06_at_1.58.37_pm.png

This window will appear. Please fill out all fields marked with an asterix and select 'Update Claim'. 

This claim will now be tracked on the Outcome Tracker.

Screen_Shot_2020-08-06_at_2.03.49_pm.png

To check please view the placement and the top right hand side will reflect this.

Screen_Shot_2020-08-06_at_2.06.19_pm.png

Note: This action can be reversed by selecting 'Mark as Non Payable' in the claims tab. 

Outcome Non Pay Reason then select Apply

Screen_Shot_2020-08-07_at_11.06.12_am.png

The Placements list will update. Select 'View' on the placement you wish to investigate 

Screen_Shot_2020-08-06_at_1.49.39_pm.png

To view the reason there is an X (X symbolising placement not on the Outcome Tracker) on the Outcome Tracker hover your mouse over the X.

Screen_Shot_2020-08-07_at_11.10.22_am.png

In the placement window you will be able to see the reason why the claim is not visible on the outcome tracker. This is information that has been downloaded from ESS subscription. Should there be a reason to query this information you will need to view this in ESS.  

Note: In your view you will see relevant information provided by ESS

Screen_Shot_2020-08-07_at_11.13.01_am.png

For DES placements the reasons for the claim not not available on the outcome tracker will be displayed in the W13 Outcome Non Payable Reason and W26 Outcome Non Payable Reason. Again this is information downloaded from ESS subscription. Should there be a reason to query this information you will need to view this in ESS.  

Screen_Shot_2020-08-07_at_12.51.37_pm.png

Mark As Do Not Track

This feature refers to those placements which are duplicated in JobReady Live meaning that they will not feature on the Outcome Tracker. This is perhaps due to a Vacancy may be the same as another, however, the second Vacancy may be labeled as Education. ESS downloads to JobReady Live and may download two placements for the same vacancy. We have ensured that only one will feature on the Outcome Tracker by black listing one of the two automatically.

Should there be a reason to change this and have this placement visible on the Outcome Tracker please advise the Administrator and follow the below steps.

Select Placement then All Placements

Screen_Shot_2020-08-06_at_1.31.44_pm.png

Please add the filter 'Why Placement is NOT on Outcome tracker'Do this by selecting '+ Add Filter'

Then Select Apply

From here select the placement you wish to change. The select 'Bulk Actions' then 'Update Outcome Tracking Behaviour'.

Screen_Shot_2020-08-07_at_1.36.59_pm.png

Note: Should the Administrator not have access to this please contact us.

In the Update Outcome Tracking Behaviour window select Default. The system will assess if there is any reason this placement should be seen on the Outcome Tracker and if there are any claims associated with this.

Then Select 'Update Tracking Behaviour'

Screen_Shot_2020-08-07_at_2.09.28_pm.png

To view this action go to the Placement page. Here you will see the Placement has been updated.

Screen_Shot_2020-08-07_at_2.17.35_pm.png

Note: This action can be revered by following the same steps.

 

 

 

 

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.