CCU Claims

This article will outline the necessary steps you will take to update a CCU claim in Job Ready .

1. On your home screen under 'Finance' Select 'All Claims'
   
   
   
2. On the Claims page you can view a history of claims
   
   
   
3. To search for your desired claim select '+ Add Filter' to search for the desired claim

   
   

   
   
   
4. When you have found the desired claim on the right hand side of the claims line hover over 'View' and select either 'Placement' or 'Claim'
   
   
   
5. There are two ways you can proceed to update your claim.
   1. Method 1 - Select 'Placement'
      

      
      

      • This will take you to the Placements page for the jobseeker, where you can view all the placements related to the jobseeker
        
        
        
      • On the left hand side of this page scroll down and select 'Claims'
        
        
        
      • This will bring you to view the history of claims for the Job Seeker
        
        
      • Find the desired claim and on the right hand side select 'Update Claim State'
        
        
      • From the the options below scroll down to 'Closed' then 'Cancelled'
        
        
        
      • In this window fill out all necessary fields and select 'Update Claim State'
        
        
      • In the claims history you will see the claim has been updated as 'Cancelled'

        
        

        
        
        
      • To reinstate the claim select 'Reinstate' on the right hand side of the placement line
        
        
        
      • Fill out all mandatory fields in this section and select 'Reinstate Claim'

        
        

        
        
        
      • From here the claim will appear in the tracking state.
      • Please action as required.
        
        
   2. Method 2 - Select 'Claim'
      
      
      
      • This will bring you to the Outcome Claim page.
      • From here select 'Update Claim State'
        
        
      • In this window fill out all mandatory fields and select 'Update Claim State'
        
        
      • In the Outcome Claim window you will see that the claim has been marked as 'Cancelled'
      • To reinstate the claim select 'Reinstate'
        
        
        
      • Fill out all mandatory fields in this window and select 'Reinstate Claim'
        
        
      • In the Outcome Claim window you will wee that the claim has been reinstated and you can action as required.