Job Ready Hotfix Notes (19 December, 2022)

Hi all,

We're always looking to improve your Job Ready experience. This article contains an important notice regarding the latest hotfix.

What was fixed?

We have recently resolved an ongoing issue involving users finding themselves locked out of their Job Ready accounts.

During the development of Multifactor Authentication functionality, the number of incorrect password attempts was reduced from 5 to 3. This caused users who would normally not be locked out of their accounts to be restricted from accessing Job Ready when their password was entered incorrectly. This has now been reverted to 5 attempts.

What do I need to do?

Please note that resetting your password while your account is locked will not unlock your account. If you are locked out, contact your internal administrator to unlock your account and, if necessary, receive a password reset URL. If you do reset your password while your account is locked, you will need to use your newest password to log in.  

It is your organisation’s responsibility to ensure strong password management and cyber security practices. However, we can offer the following recommendations:

  • To reduce the risk of locking your account, use a password/account vault like Bitwarden to store exact and complex passwords.
  • Better still, adopt either MFA or SSO functionality as this eliminates the risk of forgetting passwords and is the most secure way to access Job Ready daily.

Recommended Reading

More information on Bitwarden can be found here.

More information on Job Ready SSO can be found here.

More information on MFA can be found here.

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