How to delete an attachment on a note

Within Job Ready, users are able to upload attachments via notes. Deleting these attachments are possible, but there is a process that needs to be followed to action this.


Please see process below.


1. Go to the case note in question. If the note has been deleted, go to the button on the right and select restore.


2. Once you have restored the note, go to the attachments index on the left where you should see the attached file available for deletion. Confirm the file naming lines up, then click delete.


3. Then the file should be removed from the assigned note.


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